FAQ
Frequently Asked Questions
What are your products made from?
Our cosmetics, bath, and body products are crafted from high-quality, skin-friendly ingredients, with many items featuring natural and organic components.
Are your products cruelty-free?
Yes, we’re proud to say all of our products are cruelty-free and not tested on animals.
Do you offer vegan-friendly options?
Absolutely! Many of our products are 100% vegan. Check the product descriptions for specific vegan certifications.
How should I store my products?
To maintain their freshness and effectiveness, keep your products in a cool, dry place away from direct sunlight.
How long do your products last?
Most items have a shelf life of 12–24 months when stored properly. We recommend using them within six months after opening.
What’s the best way to contact customer service?
You can reach us through our website’s contact form, by email at support@kandilynns.com, or via our live chat during business hours.
Do you ship internationally?
Not yet. We are currently establishing trade arrangements with both the UK and the EU, with other countries following soon after.
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is unused and in its original packaging.
Do you offer gift wrapping?
Yes! During checkout, you can select our gift wrap option, which includes a beautifully wrapped package and a handwritten note.
How can I learn more about your new product releases?
Subscribe to our newsletter or follow us on social media to stay updated on our latest launches and exclusive offers.
Are your fragrances synthetic or natural?
We offer both synthetic and natural fragrance options. You can find detailed ingredient information on each product page.
Do you have a loyalty or rewards program?
Yes! Sign up for our rewards program to earn points for purchases, reviews, and referrals, and redeem them for discounts on future orders.
What’s the difference between your body lotions and body creams?
Our lotions are lighter, fast-absorbing, and perfect for daily use, while our creams are richer and more hydrating—ideal for dry or rough skin.
How can I find products suitable for sensitive skin?
Look for items labeled “sensitive skin” in our product descriptions or use the “Skin Type” filter on our shop page to narrow down your options.
Can I sample your products before buying?
While we don’t offer free samples at this time, we have a selection of trial-sized products available for purchase so you can try before committing to full sizes.